Policies

Business Policies

CONTACT HOURS

PURCHASE POLICY

  • 72 Hour Return policy on Guitars only. Pickups and Loaded Pickguards or other parts are exchange or credit only.

RETURN POLICY:

  • Guitar returns must be authorized by Iconic Custom Guitars.
  • Guitars returned within the 72-hour approval period are refunded in full merchandise credit, minus shipping charges.
  • Instrument must be returned in same condition as shipped.
  • Buyer is responsible for the instrument during approval period.
  • Shipping and related expenses are non-refundable. 
  • Item must be shipped back via a service comparable with which it was delivered, at buyers expense, immediately upon return authorization.

SHIPPING

  • UPS Ground or USPS Priority Mail is normally used for all Domestic Shipping, $65.00 for guitars, and $75 for Basses. Faster service, including overnight, is available upon request, at buyers expense.
  • USPS International Priority is used exclusively for International Shipping, $110.00 to Canada and $175.00 Worldwide for guitars and Basses.
  • International Customers please note: Any additional fees including duties, VAT or any other charges related to international shipping are the responsibility of the purchaser & are non-refundable. We will not undervalue or “Gift” your item.
  • All Shipping is at the expense of the buyer.

CUSTOM ORDERS

  • All sales final on custom orders
  • 50% deposit required
  • Balance due upon guitar’s completion

    PAYMENT METHODS

    • Visa, MasterCard and Discover through secure checkout Paypal is also accepted through our secure checkout. 
    • By Check, Money Order, please call to make these arrangements. No orders will be shipped until full payment has cleared our bank.

    TRADE-IN POLICY

    • Trade-In Policy can be found here