Satisfaction Guaranteed

If you’re not satisfied with your purchase for any reason, you may return it for a refund of the purchase price to your credit card or exchange it with another product within 14 days of receipt (excluding custom orders, which will be considered on a case-by-case basis). Depending on product availability, items may be exchanged for another item of equal value.

 

Returns & Exchanges

WHAT IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT AND WANT TO RETURN IT?

A damaged or defective product may be returned or exchanged for the same or a like product. Iconic Guitars will provide a prepaid shipping label to cover send and return freight costs. Products are considered damaged or defective at the discretion of Iconic Guitars and require a Return Authorization (RA) number to receive shipping label.

Aside from reported damages or defects, all returned items must be in their original condition with no signs of wear, damage, dinging, or scraping and include all original packaging, manuals, warranties, accessories, etc (if applicable).

Provision of a shipping label is left to Iconic Guitars discretion. In some cases the buyer may be fully responsible for shipping.

 

WHAT IF I AM SIMPLY NOT SATISFIED WITH MY PRODUCT AND WANT TO RETURN IT?

If you are not satisfied with your purchase, you may return it for a refund of the purchase price or exchange it for the same or a like product (excluding custom orders, which will be considered on a case-by-case basis).

Iconic Guitars may issue a prepaid shipping label to minimize your return cost. The cost of shipping your returned item back to Iconic Guitars will be deducted from your overall credit or refund. If your purchase was eligible for free shipping, the original shipping cost of the product(s) returned will also be deducted from your credit or refund.

All returned items must be in their original condition with no signs of wear, damage, dings or scrapes and include all original packaging, manuals, warranties, accessories, etc. (if applicable). Returned items not adhering to this policy may be subject to a restocking/handling fee.

custom orders Policy

Due to the personalized nature of custom orders, we most likely won’t be able to cancel or make any changes to any orders once they have been placed and production has commenced. All sales are final. If you receive a defective product, please contact us at returns@iconicguitars.com with details of the product and the defect. All defective products shall be subject to the Iconic Guitars Limited Warranty.

 

Returns Procedure

How do I make a return?

All returns require prior authorization from Iconic Guitars and a valid Return Authorization (RA) number. Items returned without a valid RA number will be returned to you.

Contact Consumer Relations at (760) 533-7110 or email us at returns@iconicguitars.com to obtain an RA number and a prepaid return shipping label.

If calling, please have your order number ready, as well as the name on the credit card used in the transaction.
If emailing, please include your order number as well as the name on the credit card used in the transaction in your email.
After receiving your RA number and return shipping label, place the merchandise in its original packaging and apply the shipping label to the box, ensuring that the RA number is on the label.

Drop off the package at any FedEx shipping location or schedule FedEx to pick up directly.

 

Send returns to:

Iconic Guitars
ATTN: Online Returns Dept.
2227 Faraday Ave, Suite D
Carlsbad CA 92008

Iconic Guitars will process refunds within 7–10 business days of receiving the returned item(s). Refunds may not appear on your credit card statement until the following billing cycle.

Exchanges and replacements are subject to product availability. You will be issued a refund for items that are no longer available or for which there is no satisfactory replacement.

 

CHANGE OR CANCEL ORDER

We strive to ship your order as soon as possible after it has been placed. Provided that the shipping process of your order has not been initiated, we will be happy to attempt to change or cancel your order for you (excluding custom orders).

Unfortunately, if the shipping process has been initiated, we are not able to change, cancel or stop the shipment. Upon receipt, however, you may return the item (subject to the return policy terms). Visit our Store Policies page for more information about our return and exchange policy.

To request a cancellation or change to your order, please call Iconic Guitars Consumer Relations (760) 533-7110.

Thank you for your consideration.

 

Shipping

NOTE: All orders are subject to review, product stock, and product inspection to guarantee the best possible quality. Iconic Guitars is not responsible for late shipments caused by weather, carrier delays, or any other causes beyond our control. Actual delivery times may vary depending on your location.

 

Back Orders

In an effort to better serve you, we are currently only taking orders for items that are in stock and ready to ship to your door (excluding built-to-order Iconic instruments).

If the item you are interested in is in stock, you will be able to place it in your shopping cart and continue to check out.

If the item is out of stock, you will not be able to add it to your cart and a “Notify Me When This Arrives” button will appear on the product page. Click the “Notify Me When This Arrives” button to sign-up and receive a back-in-stock email notification when the product is available again. Iconic Guitars Custom Order instruments will be shipped upon completion.
How to Order

Ordering online from iconicguitrs.com is easy! Simply choose the items you wish to purchase and add them individually to your shopping cart. Each time you add an item, you’ll be able to view the entire contents of your cart and order subtotal. When you are ready to checkout, click the “View Cart” button and proceed to the secure checkout area. When ordering online, your credit card will not be charged until your order has shipped.

Please note that this does not apply to Iconic Guitars custom orders. As Iconic Guitars Custom Order instruments are built to order, your credit card will be charged when your order is placed.

 

International Orders

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on iconicguitrs.com may also be purchased from local Iconic Guitars dealers in your country or region. Please contact the Iconic Guitars Distributor in your area for help finding a store or dealer near you.

 

Pricing, Payments & Taxes

All prices are in U.S. Dollars (USD) and are subject to change without notice. We currently accept VISA, MASTERCARD and AMERICAN EXPRESS credit cards for online purchases. When you order through our secure online shopping cart, we do not charge your credit card until the date we ship your merchandise to you.

Please note that this does not apply to Iconic Guitars custom orders. Payment for all Iconic Guitars Custom Order purchases will be processed when your order is placed.

All orders are subject to verification and acceptance before shipping. Local sales tax is applicable in most U.S. states. Sales tax is calculated at the local tax rate of the shipping address.

Please note that we currently deliver orders within the United States only.

 

Security

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on iconicguitrs.com may also be purchased from local Iconic Guitars dealers in your country or region. Please contact the Iconic Guitars Distributor in your area for help finding a store or dealer near you.

 

Your Privacy

While we truly appreciate your interest we are only able to accept orders and ship to customers in the United States at this time. Fortunately, most items featured on iconicguitrs.com may also be purchased from local Iconic Guitars dealers in your country or region. Please contact the Iconic Guitars Distributor in your area for help finding a store or dealer near you.

 

Contact Us

For further assistance, contact the Iconic Guitars Consumer Relations Department at (760) 533-7110 or email us at info@iconicguitars.com.

Monday–Friday: 9:00 a.m. to 5:00 p.m. PST